000			00309nam a2200133Ia 4500
008			161018s9999 xx 000 0 und d
020			_a1403928622
100			_aShainesh,G _912423
245			_aCustomer Relationship Management
250			_aNILEd
260			_bMackmillan
300			_bRs:235
490			_a9668
999			_c9668 _d9668