000			00327nam a2200145Ia 4500
008			161018s9999 xx 000 0 und d
020			_a1403928622
100			_aShainesh,G _912421
245			_aCustomer Relationship Management
250			_aNILEd
260			_bMackmillan
300			_bRs:235
490			_a9667
999			_c9667 _d9667
942	0	0	_01