000			00334nam a2200145Ia 4500
008			161018s9999 xx 000 0 und d
020			_a9783642201097
100			_aKumar, V. _914564
245			_aCustomer Relationship Management.
250			_a0Ed
260			_bWiley India
300			_a323p. _bRs:0
490			_a4770
999			_c4770 _d4770
942	0	0	_01