Besterfield,D.H & Others <br/><br/>
Total Quality Management 

 - 3Ed 
 - New Delhi  PHI  2003 
 - 640p.  Rs:375 
 - 9349 .
<br/><br/><label>ISBN: </label>9788120328839 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total Quality Management